Written programs get scored element by element against the standard. A program that reads well but is missing a required element — an annual review statement, a specific inspection frequency, defined roles — comes back rejected. Most contractors fail here on formatting and completeness, not content.
Reviewers reconcile your reported TRIR, DART and EMR against your OSHA 300A and your insurance documentation. Any mismatch stalls the account. Over-reported recordables inflate your rate for three years and quietly move you below client thresholds.
Each hiring client bolts on their own list. Substance abuse policy language, subcontractor management, orientation requirements, insurance limits. Passing the general questionnaire does not make you eligible for any individual client.
Every document has a clock. Programs, training records, insurance certificates, the annual questionnaire. An account that was green in March goes red in September with nothing else changing.
Contractors often carry ISNetworld for one customer, Avetta for another, Veriforce for a third — with three different sets of the same documents, maintained inconsistently. One source of truth fixes most of it.
The account was set up by someone who has since left. Login credentials are unclear, notifications route to a dead inbox, and the first signal of a problem is an uninvited bid.
Week one we audit the account and produce a gap register across every hiring client. Weeks two and three we write, correct and submit. Week four we work reviewer comments until the line items close. You approve everything before it is submitted, and nothing goes in without a CSP signature.
Client data stays in a private, secured environment. OSHA injury records and employee training data never touch a public AI tool.
Cases get logged as recordable that were first aid. Restricted-duty days get counted when the restriction was not job-related. Cases get carried into a second year that should have closed. Every one of those inflates a three-year rolling rate that hiring clients screen on — and none of it can be fixed retroactively once the 300A is certified and submitted. Getting recordability right is the cheapest prequalification work there is, and it is the work almost nobody does. Start with our OSHA recordkeeping service if your logs have never been reviewed by a CSP.
Most hiring clients want an A or B. What actually matters is the grade that specific client set as their threshold, because they each set their own. A contractor can hold a B overall and still be ineligible for one client who requires an A plus two client-specific requirements you have not answered.
Three common causes: a document aged past its review window, a hiring client raised their threshold or added a requirement, or a new year rolled into your three-year rate window and a better year dropped off. None of them involve anything changing in your field operations.
Yes. We write written programs to the standard the review is scored against, submit them, and work the review comments until they pass. Generic templates fail these reviews routinely because the reviewer is checking for specific required elements, not general safety content.
Two to six weeks for a typical documentation-driven remediation, depending on how many hiring clients and client-specific requirements are attached to the account and how fast the platform reviewers turn around submissions.
No. Remediation is a fixed-fee project with a defined end. Many contractors then move to a monthly retainer because the account drifts back out of compliance on its own through renewals and new client requirements, but that is a separate decision.
Twenty minutes. We will read the open requirements live and tell you what it takes to clear them and roughly what it costs.
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